Privacy Policy
How REELAIV LLC collects, uses, discloses, safeguards, and manages information when you visit our website and use our services.
EFFECTIVE DATE
05/22/2026
LAST UPDATED
05/22/2026
REELAIV LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you agree to this Privacy Policy.
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INFORMATION WE COLLECT
1.1 Personal Information
We may collect personal information that you voluntarily provide, including:
• Full name
• Email address
• Business name
• Billing information
• Payment details
• Phone number
• Account login credentials
1.2 Content Submissions
When using our services, you may submit:
• Scripts
• Images for custom avatars
• Business information
• Branding assets
• Voice samples
You confirm that you have rights to any content submitted.
1.3 Automatically Collected Information
We may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Session duration
• Referral sources
This information helps improve our platform and user experience.
2. HOW WE USE YOUR INFORMATION
We use your information to:
• Provide and manage services
• Process payments
• Deliver video content
• Communicate with you
• Improve our platform
• Provide customer support
• Prevent fraud
• Comply with legal obligations
We do not sell your personal information.
1.4 Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to:
• Improve functionality
• Analyze website traffic
• Personalize user experience
• Improve marketing campaigns
You may disable cookies through your browser settings.
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HOW WE USE YOUR INFORMATION
We use your information to:
• Provide and manage services
• Process payments
• Deliver video content
• Communicate with you
• Improve our platform
• Provide customer support
• Prevent fraud
• Comply with legal obligations
We do not sell your personal information.
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PAYMENT INFORMATION
Payments are processed through third-party payment processors.
We do not store full credit card details on our servers.
Payment providers may collect and process your data according to their own privacy policies.
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HOW WE SHARE INFORMATION
We may share information with:
• Payment processors
• Hosting providers
• Cloud storage providers
• AI technology providers
• Service partners necessary for video production
We only share information required to provide services.
We may also disclose information if required by law.
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DATA RETENTION
We retain your information:
• As long as your account remains active
• As necessary to provide services
• To comply with legal obligations
• To resolve disputes
We may delete inactive accounts after a reasonable period.
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DATA SECURITY
We implement reasonable technical and organizational safeguards to protect your information.
However, no system is completely secure.
You use our services at your own risk.
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CUSTOM AVATAR DATA
If you submit images for custom avatars:
• You confirm you have rights to the image
• You grant us permission to process the image for avatar creation
• We store images only as long as necessary for service delivery
We are not responsible for unauthorized submissions of third-party likeness.
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YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
• Access your data
• Request correction
• Request deletion
• Withdraw consent
• Request data portability
To exercise your rights, contact us at the email listed below.
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CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including:
• Right to know what personal data is collected
• Right to request deletion
• Right to opt-out of certain data uses
We do not sell personal data.
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INTERNATIONAL USERS
If you access our services from outside the United States, your information may be transferred and processed in the United States.
By using our services, you consent to this transfer.
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CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect information from minors.
If we discover we have collected information from a minor, we will delete it.
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THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
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CONTACT INFORMATION
If you have questions about this Privacy Policy or your data:
ReelAIV, LLC
support@reelaiv.com