Terms of Service
The terms that govern access to and use of REELAIV LLC’s website, platform, credit system, AI-generated video production services, and related offerings.
EFFECTIVE DATE
05/22/2026
Welcome to REELAIV LLC (“Company,” “we,” “us,” or “our”).
By accessing or using our website and services, you agree to the following Terms of Service.
If you do not agree, do not use the platform.
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DESCRIPTION OF SERVICES
We provide AI-generated video production services using a credit-based system. Services include but are not limited to:
• AI-generated video content
• Stock and custom avatars
• Script writing services
• Voice synthesis
• Multi-language video generation
• Add-on production services
We reserve the right to modify or discontinue services at any time.
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ELIGIBILITY
You must be at least 18 years old to use our services.
By using the platform, you represent that you have legal authority to enter into this agreement.
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ACCOUNT REGISTRATION
You may be required to create an account.
You agree to provide accurate and complete information.
You are responsible for maintaining account confidentiality and all activity under your account.
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CREDIT SYSTEM
4.1 Credit Purchases
Credits are purchased in bundles.
1 Credit equals $5 unless otherwise stated.
4.2 Credit Usage
Credits may be redeemed for video packages and add-on services.
4.3 Expiration
Credits expire 90 days from purchase unless otherwise specified.
4.4 Non-Refundable
Credit purchases are non-refundable once used.
We reserve the right to modify credit pricing and structures at any time.
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PAYMENT TERMS
All payments must be made in advance.
We reserve the right to suspend or terminate services for unpaid balances or payment disputes.
You authorize us to charge your selected payment method.
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DELIVERY & REVISIONS
Standard delivery time is 3–5 business days unless otherwise specified.
Each video includes one revision. Additional revisions may require additional credits.
We are not responsible for delays caused by incomplete or unclear client submissions.
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CLIENT RESPONSIBILITIES
You agree:
• To provide accurate information
• To ensure you have rights to submitted content
• Not to submit unlawful or infringing materials
• Not to use services for fraudulent, harmful, or deceptive purposes
You are solely responsible for content accuracy and compliance with laws.
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INTELLECTUAL PROPERTY
8.1 Client Ownership
Upon full payment, you receive commercial usage rights to the final delivered videos.
8.2 Company Ownership
We retain ownership of:
• Platform technology
• AI systems
• Templates
• Stock avatars
• Proprietary workflows
You may not resell, redistribute, or reverse-engineer our platform.
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ACCEPTABLE USE POLICY
You may not use the platform to create content that:
• Is illegal
• Promotes violence or hate
• Infringes intellectual property
• Contains defamatory content
• Promotes scams or fraudulent services
• Violates advertising regulations
We reserve the right to refuse or terminate services at our discretion.
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AI LIMITATIONS
AI-generated content may contain inaccuracies or variations in tone, expression, or pronunciation.
You acknowledge:
• AI outputs are not guaranteed to be error-free
• Avatar likeness may vary
• Voice generation may not perfectly match human speech
You accept responsibility for reviewing content before publication.
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CUSTOM AVATAR POLICY
If you request a custom avatar:
• You confirm you own or have rights to the submitted image
• You authorize us to create an AI-generated representation
• You accept that the avatar may not be a perfect likeness
We are not liable for disputes related to unauthorized image submissions.
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DISCLAIMER OF WARRANTIES
Services are provided “as is” and “as available.”
We make no guarantees regarding:
• Business results
• Marketing performance
• Revenue increase
• Lead generation outcomes
We disclaim all implied warranties to the fullest extent permitted by law.
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LIMITATION OF LIABILITY
To the maximum extent permitted by law:
We shall not be liable for indirect, incidental, consequential, or special damages.
Our total liability shall not exceed the amount paid by you in the preceding 90 days.
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TERMINATION
We may suspend or terminate accounts for:
• Violation of these terms
• Fraudulent activity
• Non-payment
• Abuse of services
Termination does not entitle you to a refund of unused credits.
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MODIFICATIONS TO TERMS
We may update these Terms at any time.
Continued use of the platform constitutes acceptance of revised terms.
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GOVERNING LAW
These Terms shall be governed by the laws of [Texas / USA].
Any disputes shall be resolved in the courts of [Williamson County].
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INDEMNIFICATION
You agree to indemnify and hold harmless the Company from any claims arising from:
• Your content
• Your misuse of services
• Violation of these Terms
• Intellectual property disputes
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FORCE MAJEURE
We are not liable for delays or failures due to events beyond our control, including technical failures, AI platform outages, or third-party service interruptions.
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CONTACT INFORMATION
For questions regarding these Terms:
Company: REELAIV LLC
Email: legal@reelaiv.com